Cancellation Policy
At Plant My Tank, we understand that sometimes plans change and you may need to cancel your order. We strive to make the cancellation process as easy as possible for our customers while ensuring that our business can operate smoothly. Please read our cancellation policy carefully before placing an order
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will cancel your order and issue a full refund to your original payment method within 3-5 business days.
If you wish to cancel your order after it has been shipped, please refuse the delivery of the package when it arrives or contact us to arrange for a return. Once we receive the returned item(s) in their original condition, we will issue a refund to your original payment method within 3-5 business days. Please note that shipping fees are non-refundable and return shipping costs are the responsibility of the customer.
Custom orders cannot be canceled once they have been processed and confirmed. We require a 50% deposit for all custom orders, and this deposit is non-refundable.
In rare cases, we may have to cancel your order due to product unavailability. In this case, we will notify you as soon as possible and issue a full refund to your original payment method within 3-5 business days.
We reserve the right to modify or update this cancellation policy at any time without prior notice. By placing an order on our website, you agree to this cancellation policy. If you have any questions or concerns, please don’t hesitate to contact us.
Via Email : sales@plantmytank.com
Via Phone Number : 781-724-3740
